Battery assistance
Battery testing, jump-start support and replacement options within verified provider capabilities.
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SHAANEIOL · ROAD SUPPORT
Shaaneiol Roadside Assistance
Help for vehicle breakdowns through Shaaneiol’s verified workshop and mechanic programme.
Register your vehicle and receive your Roadside Assistance Number. Request help through your account; customer service confirms availability, the attending helper and ETA.
Breakdown diagnostics
An approved mechanic assesses the fault and advises on repairs or next steps.
EV breakdown support
Qualified EV support or transport to an appropriate charging or repair location.
Emergency fuel assistance
Help when a vehicle runs out of fuel. Supply and call-out charges depend on the agreed service.
Flat tyre assistance
Tyre assessment and spare-wheel changes where safe and suitable.
Lost or locked keys
Authorised lockout assistance following identity and vehicle ownership checks.
Towing coordination
Coordinate a qualified towing provider when roadside repair is unsuitable.
Vehicle recovery
Specialist recovery where equipment, permissions and safe access are available.
Use the service your way
Pay-per-use, monthly and yearly options can be configured by Admin. Charges, call-out limits, towing distances, waiting periods, exclusions and subscriber benefits are set for each country and service area.
Follow your assistance from request to arrival
See request status, customer service updates, confirmed estimated arrival time, the helper’s name, contact and vehicle details, completed-service ratings, and their latest shared journey location. You can correct your location before sending the request.
Join our roadside provider programme
Own an automotive mechanical workshop, or work as a licensed or qualified mechanic with strong relevant experience? Apply to join Shaaneiol.
Apply to join Shaaneiol Roadside Assistance →Verification before approval
We review identity, business registration where applicable, qualifications, relevant licences, insurance, practical experience, professional references, equipment, service vehicle, availability and coverage. Extra requirements depend on your jurisdiction and requested services.
For NSW repair work, a repairer business licence and a mechanic’s tradesperson certificate are separate checks. Towing and other specialist services need their applicable permissions.
- Submit the application and evidence
- Receive your Application Number
- Shaaneiol verifies your details and may request more information
- Shaaneiol approves or declines your application
- Approved scope and availability are confirmed before activation